What players in Semarang and across Indonesia ask us
Your account remains active indefinitely. We do not close dormant accounts or charge maintenance fees. If you want to pause play, you can self-suspend from Settings > Account Controls for 24 hours, 7 days, or 30 days. To permanently close your account and request data deletion, contact support via chat or email.
We retain all transaction records for 7 years to comply with Indonesian anti-money-laundering regulations. You can download your full transaction history from Settings > Account & Legal at any time. After 7 years, records are archived and only accessible if you open a dispute with your bank.
Yes. Go to Settings > Payment Methods and update your linked DANA, OVO, GoPay or QRIS account. Withdrawals must go to the same method you registered with — we cannot pay out to a third party account. If you need to use a different payment method, contact support and we can relink after verifying your identity.
We restrict accounts if we detect fraud, breach of terms, or suspicious activity. Before restriction, we send an in-app and email notification with the reason. You have 10 days to appeal via support. If upheld, your account funds are returned to your registered payment method within 5 business days.
If your bank claims a withdrawal did not reach your account, contact our support team within 7 days with your bank's reference number. We investigate and coordinate with DANA, OVO, GoPay or QRIS to trace the payment. Most tracing requests resolve within 10 business days.
We share your data only with payment partners (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with law enforcement if required by law. We do not sell your email, phone, or account history to marketers. You can opt out of promotional messages in Settings > Notifications.
Access to slot1388 depends on local law. In supported regions, you must be of legal age, provide a valid name and contact details, and link a verified payment account. Your deposit and withdrawal limits depend on your account tier and payment method. Limits and eligibility can change if local regulations are updated.
